Problem identification
Identifying a problem means grasping what really needs to be solved before looking for corrective actions.
Definicja
At first, many difficulties look like chaos: symptoms, emotions, pressure and guesswork all mix together. Problem identification involves separating facts from interpretations, symptoms from causes, and important issues from peripheral issues. A well-named problem reduces random actions and allows you to proceed to diagnosis, hypotheses and testing of solutions.
Kluczowe idee
- Oddzielenie objawu od problemu
- Opis faktów
- Punkt startowy rozwiązywania
Praktyka i życie
Write the problem in one sentence as follows: "In situation X, Y occurs, which causes Z." Then check that the sentence describes observable facts and not just an assessment.
Częste błędne rozumienie
It is a mistake to start with a solution before knowing what problem you want to solve. A common mistake is to give the problem too broad a form, e.g. "everything is wrong."
Pytania do autorefleksji
- Co dokładnie się dzieje?
- Jaki skutek tego problemu jest najbardziej odczuwalny?
- Które dane pokazują, że to jest realny problem?