Active listening
Active listening means carefully receiving the interlocutor's statements with the intention of understanding rather than immediate evaluation.
Definicja
Active listening means carefully receiving the interlocutor's statements and trying to understand the content, emotions and intentions. It includes paraphrasing, clarifying questions, reflecting emotions, contact of attention, and refraining from immediate judgment or advice. It is an important communication skill because it reduces misunderstandings and strengthens the feeling of being heard.
Kluczowe idee
Brak kluczowych idei.
Praktyka i życie
In a conversation, use the 70/30 rule: 70% listening, 30% speaking. Before you answer, paraphrase what you heard.
Częste błędne rozumienie
It is a mistake to pretend to listen and just wait for your turn. A common mistake is giving advice quickly without checking whether you properly understand the problem, emotions and needs of the interlocutor.
Pytania do autorefleksji
Brak pytań do autorefleksji.
Źródła
Brak źródeł.