Understanding the problem
Understanding a problem means recognizing what the difficulty really is, what its causes, limits, effects and context are.
Definicja
Understanding the problem precedes a sensible solution. It involves distinguishing symptoms from causes, establishing a scale, collecting data, identifying stakeholders and determining what will constitute improvement. Without this, it is easy to solve an apparent problem or act on the loudest symptom.
Kluczowe idee
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Praktyka i życie
Describe the problem in one sentence, then add: symptoms, possible causes, missing data and improvement criteria.
Częste błędne rozumienie
It is a mistake to start with a solution before understanding the problem. It is also a mistake to focus only on the guilty person instead of the mechanism.
Pytania do autorefleksji
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Źródła
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