Cause analysis
Root cause analysis is the process of getting to the root of the problem rather than just treating the symptoms.
Definition
Cause analysis helps distinguish the symptom of a problem from the mechanism that maintains it. In practice, he uses tools such as 5 Why, Ishikawa diagram, data analysis and hypothesis verification. Its purpose is not to point out the culprit, but to find systemic, process or decision-making causes that can be corrected so that the problem does not return.
Key ideas
Missing key ideas.
Practice and life
For a repeatable error, write the problem in one sentence, ask "why" five times, and verify each hypothesis with the data.
Common misunderstanding
It is a mistake to look for the culprit instead of the mechanism. Analysis often stops at the first credible explanation without being supported by facts.
Questions for self-reflection
No questions for self-reflection.
Sources
No sources.